FAQ

-WHAT PAYMENT METHOD DO YOU ACCEPT?

We support almost all major credit cards and PayPal. We will not collect or store your payment card detail. It will all went through payment system.

-COULD I REQUEST REFUND OR RETURN?

Sorry, we DO NOT accept returns or exchanges. If your order contains missing or damaged parts, please contact us immediately.

-HOW MUCH IS SHIPPING FOR CANADA?

We offer flat rate of $15 shipping all across Canada. We will provide your tracking number or link when it is available. It is our customer’s responsibility to confirm the shipping address is correct before confirming the order. We offer FREE SHIPPING for order over $300.

-HOW LONG DOES IT TAKE FOR SHIPPING?

It depends on where you live. We are located in Montreal, QC, and we usually ship out orders on the same day or second day after we receive it. We will send you tracking information after we fulfill the order. For refences only.

-I LIVE IN MONTREAL AREA, HOW DO I PICK UP MY ORDER?

Local pickup by appointment only. Just send me a message/email and we can organize a time and the address is 3525 Rue du Fort Rolland, Montréal, QC, H8T 1V6.

-DO I NEED ANY TOOLS TO BUILD GUNPLA?

We recommend entry nippers and sanding blocks, as for anything else is recommended for advanced builders!